#Ms remote assistant install

#Ms remote assistant install

Microsoft's announcement was unclear on that point.Īnother tool for help desk overseers is the ability to 'elevate standard user permissions' on a temporary basis, which might be done in scenarios where locked-down users need to install an app or run a diagnostic tool. Possibly, Remote Help is dependent on using the Azure Active Directory identity and access management service. Windows 10/11 including Windows 365 Cloud PC.Add-on license for remote help for users and helpers.License for Microsoft Intune as part of Enterprise Mobility+ Security E3/5, Microsoft 365 E3/5, or F3/5 or standalone.The add-on costs '$3.50 per user per month.' Here are its other requirements: Organizations with MEM subscriptions that want to use Remote Help will have to pay extra for it. It also performs compliance checks on remote devices prior to help sessions being established. Remote Help has support for role-based access control (RBAC), for instance, in contrast to MEM Configuration Manager's current Remote Control help desk feature, which lacks RBAC. The Remote Help service is 'permission-scoped' for IT departments. It'll also work with Windows 365 and Azure Virtual Desktop remote desktops. The remote devices accessed using the Remote Help service can be 'cloud managed as well as co-managed from on premises,' Microsoft explained, and the service also works with unmanaged devices. It lets IT pros fix problems on remote user Windows devices in 'real time.' Support for Android devices is planned for 'a future release.' Microsoft described it as a new 'secure' help desk service, integrated with MEM. Remote Help is the first of MEM's premium add-on features, which means it'll cost extra for organizations to use them.